Achmea FAQ

We are committed to making the claims process easy, transparent and as quick as possible. Because no two farms are alike, the cause and extent of damage determines how long it will take to process your claim.

At Achmea, we pride ourselves on providing high-quality service to our clients.

Despite our best efforts, there may be times when we do not meet your expectations. If this happens, we need to know. Your feedback helps us better understand your needs and allows us to improve our service.

We take any complaint made about our products or services seriously and will deal with it promptly, fairly and at no charge to you.

If you have feedback or if you wish to make a complaint, please refer to our Complaints Handling procedure.

An excess is an amount you may have to pay when you lodge a claim. Depending on your policy with us, you may have different excess levels. To find out which excess type applies to you and your situation, please refer to your Certificate of Insurance.  When you lodge a claim, we will also be able to confirm the excess applicable to this item.

We collect personal information from or about you for the purposes of assessing your claim and administering your policy. This may include any claims you make, or any claims made against you. Achmea Australia may share information with related entities such as Rabobank Australia Ltd. Find our Privacy Statement here.

Founded by farmers, we understand cashflow in farming can be seasonal and you may need extra flexibility when it comes to paying premiums. We offer a range of different payment options to meet your needs, which is set out in your Acceptance Form.

Depending on your insurance cover with us, you may pay your premium by BPay or Direct Debit, and you can choose to pay monthly, quarterly or annually. Please note, a surcharge may apply if you choose to pay your premium monthly. Discounts are available if you choose to select Direct Debit and/or half-yearly and yearly payments.

If you wish to stop your Direct Debit, please contact our Farming Services Team on

1800 721 214 a fortnight prior to the next scheduled payment.

If you have chosen the monthly or quarterly payment option, then you need our consent to stop an instalment. Please contact us on 1800 724 214.

Achmea Australia is backed by the financial strength of our parent company Achmea Schadeverzekeringen based in the Netherlands. Achmea has been in existence for more than 200 years working with a range of recognised reinsurers to ensure we can fully meet our obligations to you. For more information about our current rating, please click here.

You can speak directly with our Client Services or Claims Team on 1800 724 214. Alternatively, for risk mitigation and insurance, please contact your local Farm Insurance Specialist or a Rural Insurance Officer.

At Achmea farm insurance, we believe in direct relationships. So instead of brokers, we have Farm Insurance Specialists who partner directly with you to get to know your farm and your risks. Together we combine our expertise with your knowledge of the farm, to give you a fair quote. After all, no one understands your farm and business better than you do.

Find your local Farm Insurance Specialist