Achmea FAQ

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As a direct insurer, we believe in direct relationships. That is why instead of a call centre, you have the support from our team who live and work in agricultural and metropolitan communities across Australia.

We understand things can change quickly in farming. That is why, if something happens or you want to change something on your policy, you can speak directly with our friendly Farming Services or Claims Team on 1800 724 214.

Alternatively, for risk mitigation and insurance, please contact your local Farm Insurance Specialist.

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We understand that cashflow in farming can sometimes be difficult to predict and manage. If you are currently experiencing financial difficulties, our Farming Services Team is there to assist you to discuss your situation and payment options.

If you would like to find out more about our different payment options, discounts and charges or if you need to change your payment method or frequency, please contact our Farming Services Team on 1800 724 214 or via email at [email protected].

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Protecting your privacy and your personal information is important to us and is fundamental to the way we conduct business. Achmea is committed to keeping secure the data you provide us, and we will take all reasonable precautions to protect your information from loss, misuse or alteration. Personal information held by Achmea Australia is protected by a number of physical and electronic safeguards including restricted access to storage areas and computer databases.

We will only collect, use or disclose your personal information as is reasonably necessary for our business purposes and as permitted by law. Some disclosure recipients may be located outside Australia and it is likely that such countries will include the Netherlands.  For more information, find our Privacy Statement here.

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At Achmea Australia, we believe reducing risks can keep unexpected repair bills and premiums down.

 

Achmea Australia is helping farmers manage their risks and insurance, with more and more farmers are switching to Achmea Australia. You can find out more here.

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Through our mutual spirit, guided by truth and transparency, Achmea been lending farmers a hand for more than 200 years. Our values support Achmea in being one of the world’s oldest insurers. As a specialist farm insurer, our shared BEATS values play a vital role in our organisation.

• • Bold: we are confident and courageous, work together as a team, we see challenges as opportunities to achieve our goals.
  • Energetic: we are enthusiastic in our work, fueling our commitment to clients and inspiring each other through positive energy.
  • Ambitious: we strive for excellence in our working relationships, delivering quality products and services for our clients.
  • Trustworthy: we act with honesty, integrity, empathy and respect in everything we do for our clients, colleagues and partners.
  • Sustainable: we care for the environment and society in which we operate. We contribute to the long-term sustainability of agricultural communities.

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Achmea expanded to Australia in 2013. Since then, thousands of agribusinesses across Australia have switched their farm insurance to Achmea Australia.

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Achmea Australia is part of the Achmea Group which was established more than 200 years ago when 39 farmers put money into a glass jar, to be compensated in case one of them had a ‘Hooibroei’, a haystack fire.

Those 39 farmers worked to support each other and minimise the risks and threats faced by each other’s farms, not just their own.

With more than 13 million clients, Achmea is active in its home country and five other countries including Australia.

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You can start the claims process by phone, email or an online form – whichever is more convenient for you.

Phone: You can speak directly with our friendly and personal Claims Team by calling 1800 724 214.

Email: You can email our Claims Team at [email protected]. A Claims Specialist will be in touch as soon as possible to progress your claim.

Online form: you can start the claims process by submitting this online form. After the form is submitted, a Claims Specialist will contact you as soon as possible to progress your claim.

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To assist you as quickly as possible, please have your policy number handy when you call or email us.  Also, it will help us if you can tell us what happened and describe the damage.

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Depending on the extent of damage, an Independent Assessor may need to inspect it. We will coordinate this as soon as possible, depending on the availability of the assessor. We will keep you informed throughout the claims process. If at any time you would like an update on how your claim is progressing, just call us with your claim reference number on 1800 724 214.